Frequently Asked Questions
Can I personalize an order for a special event?
Yes! If you need a special combination of fragrance, vessel, logo, name, or date for your event, please feel free to send me an email with the details, and I'll be happy to provide you with a quote.
Can I send my order as a gift?
Yes, my Terracotta Candle Collections make a very special gift! Each order comes gift-wrapped with a lovely ribbon bow on the packaging box, and includes a handwritten note with your cherished message.
Do you use eco-friendly materials?
Yes. My candles are made with natural plant-based soy-coconut wax (no paraffin) and natural wooden wicks, as well as a blend of fine fragrance oils, free of phthalates and parabens. The vessels are made of natural clay and painted with water-based paint. Even the packaging is eco-friendly, made with kraft paper.
Why do your candles differ from the depicted picture?
Each terracotta vessel is individually hand-formed and hand painted, so the final product may vary slightly from the photos, even if the same technique and colors are used. No two vessels are exactly alike, and their subtle imperfections only enhance their inherent charm.
Can your vessels be reused?
Of course! Here's a few useful ideas: decorative accent, succulent planter, jewelry tray, pen holder, tea bags/sugar packets holder, makeup brush holder, herb planter, key catchall, wrapped candy bowl, dried flower display, spare change, cotton pads and swabs, paper clips, potpourri holder, seasonal centerpiece accent.
Can I track my order?
Yes, as soon as your order is on its way, you'll receive a tracking number.
What if my package is lost or stolen?
If there is any trouble with your order, please send me an email.
Can I change or cancel my order?
You can make changes or cancel your order within 12 hours of placing it. For custom-made orders, I cannot accept changes or cancellations once your order is placed. Thank you for understanding.
What is your return policy?
Due to the nature of my product, I cannot accept returns or exchanges. If your vessel is broken or the candle is melted (due to summer heat) during transit, please take pictures of the item and packaging within 2 days of receiving it, and send me a message. We’ll figure it out together.
Do you offer international shipping?
I currently ship only within the contiguous United States.
More ideas to reuse your empty terracotta vessel
Home décor: small succulent or cactus planter (drill a drainage hole if desired), dried flower arrangement, decorative shelf accent, air plant holder.
Living room: remote control holder, coaster storage, match holder (next to a fireplace or candles), decorative bowl for pinecones or shells.
Kitchen & dining: herb planter (basil, thyme, rosemary), coffee pod holder.
Entryway: mail organizer, sunglasses holder, car keys and wallet catchall, dog/cat treats container.
Bathroom: bath salts, soap bar holder, hair clips and accessories.
Office: pens, pencils, and markers. Craft supplies.
Bedroom: watch holder, perfume sample storage, nightstand catchall, reading glasses holder.
Craft room: scissors, knitting needles or crochet hooks, sewing notions, ribbon spools, beads or buttons.